Odyssee Service Licenses

Choississez la formule qui convient

Choississez votre versionSTARTPour TPME
€15/utilisateur/mois
CONNECTPour (T)PME
€29/utilisateur/mois
Meest gekozenTEAMPour PME et grands comptes
€49/utilisateur/mois
ENTERPRISEPour PME et grands comptes
€69/utilisateur/mois
Demandez votre essai gratuit 30 joursEssai gratuitEssai gratuitEssai gratuitEssai gratuit
Gestion des installations   3
Gestion des clients NNNN
Gestion des régions et groupes de techniciensNNNN
Gestion des sites et les installationsNNNN
Gestion des fiches techniques & documentsNNNN
Gestion NomenclatureNNNN
Gestion des compétences et instructions de travailMMNN
Gestion multi-dossier (organisation)MMMN
Gestion des contrats   3
Gestions des contrats de maintenance préventive, curative et prédictiveMMNN
Gestion des conditions du contratMMNN
Plannification automatisée de la maintenanceMMNN
Suivi des garanties et conditons curativesMMNN
Helpdesk   3
Gestion des appels entrantsNNNN
Create a workflow for your ticketsNNNN
Escalate to work ordersNNNN
Follow up Service Level Agreements & WarrantiesMMNN
Work Order management   3
Manage work ordersNNNN
Manage grouped work ordersNNNN
Add documents and picturesNNNN
Suggest parts to be usedNNNN
Add checklistsMMNN
Planning & Scheduling   3
Plan technicians using drag & dropNNNN
Easily create recurrent jobsNNNN
Dispatch work orders on one or multiple techniciansNNNN
Real-time follow-up of all work ordersNNNN
Manage payroll activities (holidays, over time...)NNNN
GeolocalizationMMNN
SmartScheduler for Route OptimizationsMMMN
Contractor management   3
Schedule (sub)contractors MMNN
Contractors' access to 'private' plan boardMMNN
Follow-up contractors' work ordersMMNN
Contractors' access to work order details & flowMMNN
Integrate with 3rd party dispatch systems in 2 directionsMMMN
Mobile App   3
Full working online & offline appNNNN
Register Travel & mileagePre-configuredNNN
Register working timePre-configuredNNN
Register used PartsMMNN
Manage Purchase ordersMMNN
Connect with external eshops (CEBEO, TU, Wasco, ...)MMNN
Full access to installation details and historic overviewNNNN
Add/consult documents and picturesNNNN
Create Service ReportsNNNN
Create new work orders in the fieldNNNN
Fill in ChecklistsMMNN
Condition measurement (NEN 2767 )MMNN
Customer approval signatureNNNN
Email to customersNNNN
Customer Portal   3
Customers report issues and track themMMNN
Customers follow-up maintenance activitiesMMNN
Customers view their historical dataMMNN
Customers get full transparancy on scheduled maintenanceMMNN
Customize your customer portal MMNN
360° Business Intelligence   3
Real-time DashboardsMPre-configuredNN
KPIs and scorecardsMPre-configuredNN
BI connectMMNN
Industry Specific Configurations & Communication   3
Manage detailed User rightsPre-configuredNNN
Enable multiple languagesPre-configuredNNN
Use FormBuilder to create many service reportsPre-configuredNNN
Customize screens with your own specification fieldsMNNN
Automated Email/SMS communicationPre-configuredNNN
And many more detailed configuration optionsPre-configuredNNN
Integration   3
Stand-alone platform with Excel importNNNN
Integration using plugins (Exact, Dynamics, TomTom….)MNNN
Integration using Odyssee API (with any ERP, CRM, HR or Financial software)MNNN
Integration with Track & Tracing systemsMNNN
Odyssee Assistance for IT teams doing the integration themselvesMNNN
Support   3
Switch to another license at any timeNNNN
99,99% cloud SLANNNN
24/7 MonitoringNNNN
Future updatesNNNN
Sandbox environmentOptionalOptionalOptionalOptional
Email SupportNNNN
Telephone supportMMNN

Compose your own solution

Installed base and work order management

Issue Management

Parts Management

Dispatch & Scheduling

l

Contract Management

Route Optimization

Mobile Service App

Geolocalization

Subcontractor Management and 3rd party dispatch

360° Business Intelligence

Customer Portal & Communication

Integration

FAQ

Do I need to pay for extras too?

No. The only things you pay for are on this page. You only pay for the options you select.

How long is the subscription?

Subscriptions are yearly. You stop whenever you want. It’s that simple. You can add extra users all along your subscription.

Is support included?

Absolutely. A ticketing support is at your disposal from within the solution and you benefit from a live chat support during the first 3 months of your subscription to help you get acquainted with the software as fast as possible.

What do you mean by "Future updates are included"?

Most future updates containing new features will be released into the Odyssee Service solutions at no additional charge and made available to all users. Occasionally, premium features will be released that require an additional subscription. In these cases, you will be notified of these new premium features however you will not automatically be able to use it without a corresponding subscription.

Does it fit my business?

Odyssee Service is used by many different service companies. Thanks to its high level of industry specific configurations, Odyssee Service can be fully adapted to any service company managing field service technicians. More over, Odyssee Service is especially adapted to companies who want to manage their field service team using a planboard and scheduler. The real-time data communication between dispatchers and technicians will highly increase your produtivity and save you money.

What is 24/7 monitoring?

It means we monitor the health status of our solutions 24 hours/7 days per week, meanng "continuously". This is fully automated so you can relax and focus on service excellence. And oh yes, it is of course fully secured as well!

The Odyssee Service Mobile App is working both Online & Offline.

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