“We looked at external service automation software with one specific requirement in mind: we wanted to provide better technical and maintenance service for our clients. Thanks to the Odyssee field service solution and the digital work order, our service visits to help clients are now four times faster!”

Inge van Dijk, IT – Coordinator – Veolia

“12 Operators and 1 dispatcher will use Odyssee Service App to optimize the service to our customers, giving them a full transparency about what we do.”

“Odyssee Service has a deep knowledge of Maintenance and Repair activities. That is why we started this project with them. They help us to structure all the business processes across the different business units in Belgium”, says

Frank Bollen, Service Manager.

“We choose for Odyssee Mobile as it is more than just an app for our field service collaborators. It makes the bridge between our operations and our back office. We also liked that it’s a cloud solution enabling our service people to work both offline and online. And as a preconfigured software solution, it has a proven track record. You don’t start from zero as you would when you would develop everything yourself.”

Peter Kranendonk, Service Manager

“When we joined Odyssee Service, we also signed up for Quick Start. After an initial session where we were involved in configuring the application to the needs of ROMASS, we were able to practice managing a number of projects. We took this in stride – the application is extremely user-friendly. Nonetheless, as a new way of working for many of our workers, I found it important that there was training provided in the second step. The workers now like to work with the app on their tablets. And with the training and the link to the Odyssee helpdesk for coaching, they have been very quick to get underway with the application.”

Maikel Brouwer, Business Strategist