Odyssee Service contains the information about field technicians. TomTom uses drivers, knows who drives which car and can show you the way to drive there. The connector will connect this data in both directions in near real-time (which field technician drives which car).
“Planned work Orders” in Odyssee Service become “Job addresses” in TomTom and are sent to the vehicle the field technician is driving. The connector will make sure the Work Order always follows the driver even if there is a vehicle change.
A Work Order assigned to multiple field technicians will automatically be sent to the different TomTom drivers. This is automatically managed by the connector.
GPS positions (geolocalization) of the drivers are communicated to Odyssee Service in real-time so the planner can see who is the closest technician to plan a new work order on.