1. A future-proof investment

Odyssee Mobile was born in the cloud. We feel at home there. And we made sure to build in aspects such as safety, availability and privacy from the very beginning. A native cloud application such as our field service solution is completely future-proof and safe. This is a major benefit, especially in relation to field service software from the previous generation that needed to migrate from an on-premises model to a cloud application model.

2. Availability at 99,99%

Odyssee Service is an official Microsoft Azure partner. Your data is hosted in a reliable, secure manner, but remains accessible to your service teams and dispatchers 24/7. You can be sure you won’t be confronted with capacity issues, no matter how many users are logged in at once. Our Cloud solutions have reached a level 4 SaaS maturity, which means they are horizontally and vertically scalable in real time. Of course, you can also be sure all your data is available at all times with our SLA for 99.99% availability.

3. Your Data is safe

Odyssee has set up several policies and implemented several procedures to make sure your data is safe. Of course, our solutions use Secure Socket Layer (SSL) and the data and databases are encrypted. Next to these basics, we have also implemented Data Access Control policies. And as a data processor, we have setup Data Protection and Acceptable Use policies. Different security methodologies have been put in place for the portal environment and for the mobile apps.

Don’t underestimate the positive impact of cloud-based planning software like Odyssee Service. Clients have often told us it is an enormous benefit to have the whole organization linked with the service teams. Dispatchers, bookkeeping and warehouse workers all work together far more efficiently to solve (unexpected) problems that the intervention teams encounter and have to overcome when on the job. Everyone in the company is immediately informed, consulted if necessary, and briefed in real time.