Think Tank
The Psychology of Customer Happiness
From experience we know that customers need more than just a good service job to feel entirely happy. There are many more parts to the puzzle than simply doing the job. Customers want to be informed, they want to be heard and they want to feel in control...
read more5 tips to get paid faster by your customer
If you are a field service company, you know your customers expect a timely and accurate service. But unfortunately, this does not automatically imply that they pay you in the same timely and accurate manner. Once the urgency gone, the need for a quick...
read moreHow We Improve Odyssee Service in 2018
Service App, Hero App & SmartScheduler The Hero App just got released which is one of the steps we are taking this year towards a completely renewed and better Odyssee Field Service Software. We are focusing on improving the technology...
read moreHow Service Software Pays Off Immediately
The first 6 months after the acquisition and introduction of a new service software is an exciting period. Employees get to know the new system step by step and begin to get used to the new work processes. The faster your employees settle in and the better...
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Top 10 Interview Questions to ask a Field Service Technician
A technician is always going to come with a good dose of technical know-how. But this isn’t all you’re looking for. Every time they visit a client, your technicians act as the frontline salespeople and ambassadors for your company. Which is exactly why you need to...
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Infographic: Benefits of using an App for your field service team
How a software can help your field service team to increase the productivity, customer satisfaction, administration performance and more.. What a field service software can do for your company? Odyssee Software helps service companies to better manage their customers,...
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8 Essentials Field Service Benchmarks
Find those things to watch out for in 2016. The infographic has the right answers about revenue, investment, growing in Field Service.
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Is Field Service Software useful for your company?
How a Work Order Software Can Help Your Business
Paperwork is a thing of the past! A Work Order Software can help your day to day business operations, its ultimate goal being to help grow your organization. This cloud-based solution is needed to perform effectively your field services, while also incurring in a...
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Is Field Service Management software useful for your company?
Is Field Service Management software useful for your company? Field Service Management software allows Maintenance, Contracting, HVAC and Inspection companies to optimize their field service teams. The speed and quality with which you can react to customer requests...
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