BAM Techniek – Customer Success Story

See how BAM Techniek is taking benefits of our Filed Service Software and how they power their Service Team.
Success Story
Bam Techniek Sector of activity:  Technical Management for Buildings
Company Profile

BAM Techniek is a Dutch multifunctional service
provider employing 1400 technically skilled
professionals. BAM’s core activity is the design,
installation, maintenance and management of technical installation in both new buildings and renovation
projects.

ERP System : Gilde Main 

Being part of the future with a state of the art Field Service Solution
Already in 2002, Bam Techniek, invested in the efficiency of its field workforce. An electronic work order tool with back-end integration was implemented. However with increasing internet use in 2008, the existing solution was showing challenges in stability and accessibility. In 2011 a project was launched to find a future proof replacement. Key requirements included that the existing work order functionality should be kept but extended with offline working capabilities and a planning module replacing to replace the xls approach. When selecting its new provider, BAM Techniek wanted cutting edge, innovative cloud based technology to be at the basis. With Odyssee Mobile’s Field Service Solution expectations were met and the project was launched.

Gerrit Valkenburg, BAM Techniek’s Project Manager, strongly appreciated Odyssee Mobile’s realistic project methodology. As with most IT projects there were challenges and some delay, however the collaboration was always optimal and solution oriented.

“Our project objective was to replace the old tool within budget and to run the tool in the cost structure of the old tool. This objective was met, and exceeded as we now have more functionality. The implementation of Odyssee Mobile’s Field Service Solution was a big success. We would gladly and surely recommend it to other parties.”

The implemented Odyssee Mobile Field Service Solution includes the full cycle of steps: electronic work orders, ordering of spare parts both via web shop and through an internal catalogue for the most ordered items, work details including photo’s, work order approval flows, weekly status sheets and the planning module. To facilitate the roll-out and training of the technicians demo movies were recorded giving an outline of the intuitive handling of the Odyssee Mobile solution.
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