Odyssee Academy Sessions

Field Service Academy Sessions

Learn how to prepare, implement and roll out an Odyssee Mobile project. Discover how you can service your internal users and take full advantage of your field force automation by managing your available data. All modules are open for both technical and non-technical profiles. However, all modules are very specific to provide you with hands-on skills that you can use when going back to the office.

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All modules are 1000 euro (with up to 10 attendants). If a project is signed, you pay only 500 euro. Most modules take half a day.

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Participants who acquire specific skills can participate to an exam to get certificated. Please contact us for more information.

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Some of these modules are not Odyssee software specific. Module A and F are interesting for anyone who wants to set up a field force automation project, regardless of the software used.

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All Odyssee Academy courses taught in English or in Dutch.

Choose one or more courses and select the right date for you!

Module A

Best practices for a Field Service project management and roll out

Speaker: Charles Convent (CEO)

Price: 1000 eur/500 eur

Target audience: general business, IT (no prior technical knowledge required)

Prerequisites: none

Duration: 2h30

Learning Goals: this module is a must-do experience for all people involved in your field force automation project: IT development and IT helpdesk, end-users and last but not least business sponsors. At the end, you will receive a typical project plan and roll out scheme and know which step to take when so you handle a field force project from beginning to successful roll out.

Course outline:

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Defining the blueprint

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Defining the master data

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Integration of data

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Data check

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UAT

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Training sessions for super users, back office people and mobile users

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After care

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Change management

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Define your team, super users, stakeholders

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Hardware choices

Level A certification is awarded to all participants taking the Module A exam.

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Module B

How to configure Odyssee Service

Speaker: Viresh Jaggan (Customer Success Manager)

Prize: 1000 eur/500 eur

Target audience: Planner, Service Manager, Project Owner, Administrator/supervisor of the platform

Prerequisites: Participants of this course need to have a laptop with them, Odyssee Service mobile app need to be installed

Duration: 5 hours

Learning Goals: this module is a hands-on course on how to configure the Odyssee Service platform to get the most out of it for your business. During the course, we will go over the different setup possibilities to launch your project. At the end of your course, you will have setup yourself your platform and know the fundamentals to fine tune this first configuration in to a perfect match.

Course outline:

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Setting up the basics & master data

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Logo and branding

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Customers: Region & type

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Installations: type, brand, model, status

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Work orders: type, priority, timesheet type

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Users and User Groups: rights, territories, managers, login and passwords

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Tasks: type, priority, status, assignment rules

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Configuring the planning board and your teams

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Setting up the communication module

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Create your first job: different ways to do it

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How to plan: see all the possibilities

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How to follow up on jobs: waiting further actions, tasks, …

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Don’t forget the invoices!

Level B certification is awarded to all participants having configured correctly the Odyssee Service platform at the end of the course.

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Module C

How to integrate using the Odyssee API?

Speaker: Olivier Dumont (Software Architect)

Price: 1000 eur/500 eur

Target audience: IT technical

Learning goals: learn how to connect the Odyssee application with your ERP. The new API allows you to exchange data in real-time both applications.

Course outline:

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How it works, general concepts

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REST API

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Embedded entities, ….

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Examples

Level C certification is awarded to all participants having integrated correctly the Odyssee Service platform with their ERP solution within 4 weeks following the course.

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Module D

How to secure a second line helpdesk?

Speaker: Viresh Jaggan (Customer Success Manager)

Price: 1000 eur/500 eur

Target audience: planners, installation project managers, IT helpdesk

Learning goals: giving support to Odyssee users is fascinating and challenging at the same time. It’s intuitive interface prevents a lot of support intervention, but as many questions will arise during real-time operations, supports need to be quick and accurately. This certificated module gives you insight into the most frequently asked questions and how to access the resources quickly you need for helping out your end-users.

Course outline:

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Most frequent questions

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How to install a tablet

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How to use the Knowledge base

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How to escalate to the third line support of Odyssee

Level D certification is awarded to all participants taking the Module D exam.

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Module E

How to get the best out of the planning tool?

Speaker: Viresh Jaggan (Customer Success Manager)

Price: 1000 eur/500 eur

Target audience: planners, service managers, IT helpdesk

Learning goals: The planning board is situated at the heart of the Odyssee Cockpit module. It allows you to plan teams, organize your work orders, do follow-up planning and to guide your technicians to the right location with the appropriate briefing.

Course outline:

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How to organize the users and the teams

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Configure your planning board

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Different ways to create a work order

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Different ways to plan a work order

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Grouped work orders

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Working with WO leaders and multi-technician planning

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How to use the maps and geolocalization

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What is “Field Accept”

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How to follow up work orders in status Waiting further action

Level E certification is awarded to all participants taking the Module E exam.

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Module F

How to use dashboards?

Speaker: Olivier (Software Architect)

Price: 1000 eur/500 eur

Target audience: service managers, CXO level

Learning goals: Dashboards are the best kept little secret in the service business. Monitor those key figures (KPI’s) that will allow you to improve your service operations time and again. Discover which KPI’s are important for your company, how to interpret them and act upon accordingly. A must-have course for every service manager who want to take full advantage of field force automation.

Course outline:

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Why using dashboards

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KPI’s: what do they mean and which to choose for service operations

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How to use and conceive dashboards

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How to change focus and axes

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How to export data

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How to use the filters

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Some scenario’s and use cases

Certification: no

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Module G

How to make the business case for a service project with your stakeholders

Speaker: Charles Convent (CEO)

Price: 1000 eur/500 eur/free for trial users

Target audience: service managers, CXO level, (IT) project managers

Learning goals: Why do some field force projects take so much effort to take off? Avoid taking delays and standstills during the implementation phase (see also module A) by properly preparing your playground for acceptance and goodwill with all stakeholders. You can’t force an organization to adopt new technology unless you have support of key players: your sponsors, important middle management decision makers and work floor influencers.

Course outline:

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Identify your stakeholders

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Understanding benefits and roadblocks

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Getting buy in

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Getting agreement

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Getting prepared for implementation phase

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Training sessions for super users, back office people and mobile users

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After care

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Change management

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Define your team, super users, stakeholders

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Hardware choices

Certification: no

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Module H

How to create new dashboards!

Speaker: Olivier (Software Architect)

Price: 1000 eur/500 eur

Target audience: IT programmers/developers

Learning goals: Understanding the Dashboards Studio, understanding KPI’s and learn how to create the dashhboards, management wants to have.

Course outline:

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Why using dashboards

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KPI’s: what do they mean and which to choose for service operations

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How to use and conceive dashboards

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How to build dashboards

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How to add filters

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How to make filters dynamic according to user rights

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How to create graphics

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Some scenario’s and use cases

Level H certification is awarded to all participants taking the Module H exam, which consists in making 3 different dashboards your management needs…

Odyssee Academy Sessions

Field Service Academy Sessions

Choose one or more courses and select the right date for you!

Module A

Best practices for a Field Service project management and roll out

Course outline:

Module B

How to configure Odyssee Service

Course outline:

Module C

How to integrate using the Odyssee API?

Course outline:

Module D

How to secure a second line helpdesk?

Course outline:

Module E

How to get the best out of the planning tool?

Course outline:

Module F

How to use dashboards?

Course outline:

Module G

How to make the business case for a service project with your stakeholders

Course outline:

Module H

How to create new dashboards!

Course outline:

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