Odyssee Mobile considers Navision as the keeper of master data. The connector will therefore retrieve customers, contacts, spare parts, stock locations, resources and service items from Navision. Any change in Navision will be in near real-time reflected within Odyssee Service.
Odyssee Service is driving the operational processes. Any new document, work order, purchase order, creates a corresponding document in Navision. The used spare parts and hours to invoice will generate a line on the corresponding Navision document. You can continue to create service orders in Navision if this fits your process better.
Odyssee Service can as well feedback detailed weekly timesheets, holidays, sick days, and more to feed your HR module (can be different from NAV).
We do this with an off-the-shelf connection configured to only exchange data required for your operational processes.