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Odyssee Service Licensing

Choose the right formula for your company

Choose your licenseSTARTfor VSE
€15/user/month
CONNECTfor VSE/SME
€29/user/month
Most PopularTEAMfor SME/Large accounts
€49/user/month
ENTERPRISEfor SME/Large accounts
€69/user/month
15 Days free trialFree trialFree trialFree trialFree trial
Installed Base   3
Customer, parts & Installation ManagementNNNN
Document managementNNNN
Bill of MaterialMNNN
Skills & ChecklistsMMNN
Multiple Service OrganisationsMMMN
Contract Management   3
Manage predictive, corrective and preventive maintenance contractsMMNN
Manage price- and invoice conditionsMMNN
Automated preventive maintenance schedulingMMNN
Manage Service Level Agreements & WarrantiesMMNN
Helpdesk/ticketing Management   3
Manage tickets created by techiciansNNNN
Manage tickets created by customersMMNN
Register incoming callsMMNN
Manage your helpdesk workflowMMNN
Escalate to work ordersMMNN
Follow up Service Level Agreements & WarrantiesMMNN
Work Order management   3
Manage (grouped) work ordersNNNN
Add documents and picturesNNNN
Suggest parts to be usedNNNN
Add checklists to facilitate maintenance activitiesMMNN
Planning & Scheduling   3
Plan technicians using drag & dropNNNN
Plan recurrent jobsNNNN
Dispatch work orders on multiple techniciansNNNN
Real-time follow-up of all work ordersNNNN
Manage unavailibilities (holidays, illness, ...)NNNN
Plan using map and Track & TraceNNNN
Territory planningMNNN
SmartScheduler for Route OptimizationsMMMN
Contractor management   3
Schedule & dispatch (sub)contractors MMNN
Contractor access to 'private' plan boardMMNN
Follow-up contractors' work ordersMMNN
Mobile app for contractorsMMNN
Integrate with 3rd party dispatch systems MMNN
Mobile App   3
Offline/online app available in every App storeNNNN
Register travel & working time using own hour typesNNNN
Register used PartsNNNN
Use stock locationsMMNN
Create purchase ordersMMNN
Purchase orders integration with external eshops (CEBEO, TU, Wasco, ...)MMNN
Full access to installation details and historyNNNN
Add/consult documents and picturesNNNN
Fill in Service reports, Approval certificates and Inspection reports, NNNN
Create new work orders on the spotNNNN
Use of maintenance checklists MMNN
Condition measurement (NEN 2767 )MMNN
Onsite payment registrationMMNN
Customer signature and satisfaction level captureNNNN
Create & plan work orders on the goNNNN
Create & manage incident ticketsNNNN
Track & trace through the appNNNN
Geolocalize your closest colleguesNNNN
Customer Portal   3
Customers report incidents and track themMMNN
Customers get full transparancy on scheduled maintenanceMNNN
Customers view their historical dataMNNN
Customize your customer portal MMNN
360° Business Intelligence   3
Industry DashboardsMNNN
KPIs and scorecardsMNNN
Personalized dashboards & reporting (BI)MMOptionalN
Industry Specific Configurations & Communication   3
Manage detailed User rightsNNNN
Enable multiple languagesNNNN
Use FormBuilder to create service reports, approval certificates, pdf's, ...NNNN
Customize screens with your own specification fieldsNNNN
Automated Email/SMS communicationNNNN
Integration   3
Excel importNNNN
Integration using plugins (Exact, Dynamics, TomTom, Testo, ...)MNNN
Integration using Odyssee APIMNNN
Odyssee Assistance for IT teams doing the integration themselvesMNNN
Support   3
Hosting StartNNNN
Hosting Coonect & TeamMNNN
Hosting enterpriseMMMN
Remove Odyssee brandingMMMN
99,99% cloud SLANNNN
24/7 MonitoringNNNN
Email & live chat supportNNNN
Dedicated supportMMMN

Compose your own solution

Installed base and work order management
Issue Management
Parts Management
Dispatch & Scheduling
l
Contract Management
Route Optimization
Mobile Service App
Geolocalization
Subcontractor Management and 3rd party dispatch
360° Business Intelligence
Customer Portal & Communication
Integration

FAQ

Do I need to pay for extras too?

No. The only things you pay for are on this page. You only pay for the options you select.

How long is the subscription?

Subscriptions are yearly. You stop whenever you want. It’s that simple. You can add extra users all along your subscription.

Is support included?

Absolutely. A ticketing support is at your disposal from within the solution and you benefit from a live chat support during the first 3 months of your subscription to help you get acquainted with the software as fast as possible.

What do you mean by "Future updates are included"?

Most future updates containing new features will be released into the Odyssee Service solutions at no additional charge and made available to all users. Occasionally, premium features will be released that require an additional subscription. In these cases, you will be notified of these new premium features however you will not automatically be able to use it without a corresponding subscription.

Does it fit my business?

Odyssee Service is used by many different service companies. Thanks to its high level of industry specific configurations, Odyssee Service can be fully adapted to any service company managing field service technicians. More over, Odyssee Service is especially adapted to companies who want to manage their field service team using a planboard and scheduler. The real-time data communication between dispatchers and technicians will highly increase your produtivity and save you money.

What is 24/7 monitoring?

It means we monitor the health status of our solutions 24 hours/7 days per week, meanng "continuously". This is fully automated so you can relax and focus on service excellence. And oh yes, it is of course fully secured as well!

The Odyssee Service Mobile App is working both Online & Offline.

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