The first 6 months after the acquisition and introduction of a new service software is an exciting period. Employees get to know the new system step by step and begin to get used to the new work processes. The faster your employees settle in and the better they know the solution, the faster the purchase will pay off for you.
How fast the software will realize its financial benefits depends, among other things, on how much employees are standing behind the new technology and how well they are being introduced to the new ways of working. That is why Odyssee accompanies its customers for long periods before, during and after the successful implementation of the software in the company. Each customer is assigned a separate care manager, who knows the company inside out and has a close eye on the process. The Caremanager is always available as a personal contact and makes it his mission to support you and your team in this exciting initial phase. Instead of landing in a call center, new customers have personalized contacts who know where you stand in your process and can respond to your questions immediately.
This long-term care management is a key factor in profitable software. After all, if employees handle the software safely and maximize the possibilities of the solution, their company quickly achieves the greatest possible return of investment.
Integrate, Integrate, Integrate
Especially for those who don’t have much experience with software yet, integration could be something they don’t want to invest in. Linking to an existing CRM or ERP system is an additional cost – but it’s worth it. Instead of using systems side-by-side and manually transferring data from A to B, you can create optimal synergies through integration. No matter which system you work in, the data is always synchronized automatically and in real time, so everything has to be entered only once.
Orders, stock levels, invoices, work hours, and used spare parts are updated in both systems at the same time, which can save your employees several hours of work per day. Bypassing a link with existing systems may seem like a good starting point for some decision-makers to test the solution, but software actually only fully develop its benefits when data transfer occurs automatically.
Covinced employees are the alpha and omega. If your employees are not behind the changes, your solution will probably pay off, but not to the maximum extent. Therefore, it is essential to convince service staff of the benefits of the solution and to bring them on board. So the question is: what’s in it for the technician and the planners?
The service staff benefits more from the introduction of a service solution than they often suspect. It’s the technicians who can avoid hours of administrative work, what is allowing them to focus much more on their actual job. The phone does not ring constantly, instead, the daily work is stress-free and regulated. They know what to do, they can navigate directly to their clients, and deliver their best performance. Instead of being distracted by administrative work, ringing phones, and colleagues from the office, they reach their best at the customer.
The planners also benefit enormously from service software as they can access information directly instead of having to ask for it. When the customer calls, all installations, previous work orders, and service agreements are visible at a glance, avoiding long searches for information and multiple callbacks. A job can be generated directly from the call and in a short time be planned to the right technician. The time savings for office workers are enormous and the administration of the data is finally simple and clear.