Odyssee Service: Mission Accomplished

We aim for complete customer satisfaction

Imagine…

Imagine that you’ve implemented Odyssee. That your technicians are on the road with their tablet and work together with your planning… how would your business run? Enjoy our customer stories. And imagine how your business can enjoy the benefits of field service automation.

BAM Techniek installs, runs and manages technical installations in utility buildings, industrial structures and houses. They are determined to offer clients the best quality possible.

“With 200 mobile and 400 planned technicians, BAM Techniek needed field service management software that was flexible. Odyssee caught our attention by being based in The Cloud, but still offering offline functioning. It was a sure sign of flexibility and user-friendliness.”

Rolf Soeten, IT Manager – BAM Techniek.

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“When we joined Odyssee Service, we also signed up for the “Fast Track”. After an initial session where we were involved in configuring the application to the needs of ROMASS, we were able to practice managing a number of projects. We took this in stride – the application is extremely user-friendly. Nonetheless, as a new way of working for many of our workers, I found it important that there was training provided. The workers now like to work with the app on their tablets. And with the training and the link to the Odyssee helpdesk for coaching, they have been very quick to get underway with the application.”

Maikel Brouwer, Business Strategist

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With almost 100,000 employees working to serve 130 million customers, Veolia Water is the largest supplier of water services in the world. Their priority? The best customer service.

“We looked at external service automation software with one specific requirement in mind: we wanted to provide better technical and maintenance service for our clients. Thanks to the Odyssee field service solution and the digital work order, our service visits to help clients are now four times faster!”

Inge van Dijk, IT – Coordinator – Veolia

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Swegon AB is a company which develops, manufactures and markets products and solutions for ventilation and indoor climate systems.

“8 technicians and 1 dispatcher use Odyssee Service App to optimize the service to our customers, giving them full transparency about what we do.”

Stijn Lenaerts, Service – Helpdesk Coordinator

Demtec Services is part of the Democo Group and is active in maintenance of HVAC, sanitary, electrical installations and solar panels.

“Demtec has a growing service team of 75 technicians working all over Belgium. Odyssee Service has a deep knowledge of Maintenance and Repair activities. That is why we started this project with them.  They have helped us to structure all the business processes across the different business units”, says

Frank Bollen, Service Manager.

The SAUTER Group, is specialized in building management and room automation.

“We choose for Odyssee Service as it is more than just an app for our field service collaborators. It makes the bridge between our operations and our back office. We also liked that it’s a cloud solution enabling our service people to work both offline and online. And as a preconfigured software solution, it has a proven track record. You don’t start from zero as you would when you would develop everything yourself.”

Hans Beukers, CFO Sauter Control

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