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The Psychology of Customer Happiness

The Psychology of Customer Happiness

From experience we know that customers need more than just a good service job to feel entirely happy. There are many more parts to the puzzle than simply doing the job. Customers want to be informed, they want to be heard and they want to feel in control of the...

5 tips to get paid faster by your customer

If you are a field service company, you know your customers expect a timely and accurate service. But unfortunately, this does not automatically imply that they pay you in the same timely and accurate manner. Once the urgency gone, the need for a quick follow-up by...

How We Improve Odyssee Service in 2018

Service App, Hero App & SmartScheduler The Hero App just got released which is one of the steps we are taking this year towards a completely renewed and better Odyssee Field Service Software. We are focusing on improving the technology behind the software as well...

How Service Software Pays Off Immediately

The first 6 months after the acquisition and introduction of a new service software is an exciting period. Employees get to know the new system step by step and begin to get used to the new work processes. The faster your employees settle in and the better they know...
Top 10 Interview Questions to ask a Field Service Technician

Top 10 Interview Questions to ask a Field Service Technician

A technician is always going to come with a good dose of technical know-how. But this isn’t all you’re looking for. Every time they visit a client, your technicians act as the frontline salespeople and ambassadors for your company. Which is exactly why you need to...
Infographic: Benefits of using an App for your field service team

Infographic: Benefits of using an App for your field service team

How a software can help your field service team to increase the productivity, customer satisfaction, administration performance and more.. What a field service software can do for your company? Odyssee Software helps service companies to better manage their customers,...

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