CUSTOMER SATISFACTION IN FIELD SERVICE? 

Instead of waiting for negative reviews on Google, there are ways to give your customer a voice in a constructive way and to avoid the silent and unrecognized growth of dissatisfaction that often leads to a migration to other providers

Because you want to know :

• How to solve not being on time? 

• How to increase first-time fix rates? 

• How happy is your customer?

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“Customer satisfaction is impacted by 3 things: speed of intervention, speed of fix and speed of communication.”

Gerrit Valkenburg

Expert consultant @ Valkencompany

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